Brighthouse Financial (Previously MetLife) Review 2020 - Important

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  • ProInsuranceReviews standing: No. 16 life Insurance Provider.
  • Comparatively low volume of customer complaints to state authorities.
  • Merely sells policies through financial professionals.

MetLife established Brighthouse Financial in 2017 to market life insurance and annuities to people. MetLife focuses on goods. Brighthouse Financial life insurance policies are offered by financial professionals.

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Brighthouse Financial life insurance

Brighthouse Financial rated No. 16 from the 20 greatest life insurance firms as scored by ProInsuranceReviews. The rankings take into consideration insurers' A.M. Greatest ratings, the number of customer complaints to state authorities, and J.D. Power's customer satisfaction scores. ProInsuranceReviews scores life insurance companies that sell policies.

Term lifestyle: Brighthouse provides provisions of 1, 10, 15, 20, or even 30 decades. The policy amount and the cost remains flat during the duration. The company term life insurance plan is like bridging a policy gap between occupations for when the policy is necessary.

Universal life's quick access to money worth: The organization's Premier Accumulator Universal Life coverage provides access to all of a policy's cash value over the first couple of decades. The business claims its low surrender fees (the fee policyholders cover from the first years to get cash worth ) make this possible.

Hybrid insurance and long-term maintenance: Brighthouse also provides an indexed universal life coverage named SmartCare. This item permits clients to utilize part of the death benefit of their policy to cover long term maintenance.

Brighthouse Financial complaints and customer satisfaction

Brighthouse drew on fewer than the variety of complaints according to three decades' worth of information in the National Association of Insurance Commissioners.

Brighthouse Financial scored below average from the J.D. Power 2019 U.S. Life Insurance Study, ranking No. 22 from 24 businesses included in the research.

Customer satisfaction classBrighthouse Financial's score
Total satisfactionBelow typical
Policy offersBelow typical
CostBelow typical
Billing and paymentBelow typical
InteractionBelow typical
CommunicationAbout typical

More about Brighthouse Financial

Besides life insurance, Brighthouse Financial presents fixed-rate annuities, income, changeable and index-linked.


ProInsuranceReviews analyzed complaints received by state insurance companies and reported on the National Association of Insurance Commissioners in 2016-2018. To evaluate insurance companies compare to another, the NAIC computes a criticism index measuring share of premiums from the business, or its share of complaints relative to its dimensions. To evaluate the complaint history of a company, ProInsuranceReviews calculated that a comparable indicator for every insurance company, measured by market shares of each subsidiary. Ratios are decided for home, automobile, and life insurance.

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